URBAN TIMBER RECLAIMED WOOD CO RETURN POLICY

STIKWOOD - Order with Confidence

When you order Stikwood through Urban Timber, not only do you get the customer service and expert knowledge of the product, but also you have the backing of stikwood and their return policy noted below.

Return & Exchange Policy*

Return or exchange requests must be made within 30 days of receiving your Stikwood. It must be unused and returned in full (not cut and with the peel and stick backer intact—it's ok if one of the boxes was opened, but must be resealed). If you have an unopened, unused left-over box, let us know and you can return it for a partial refund.

• Exchanges are free as long as they are requested within the 30 of receiving the product.
• If you’re exchanging for a higher-priced product, you will be responsible for covering the price difference.
• For returns, you'll be asked to pay the shipping fees (if necessary) and a 15% restocking fee.
• Custom orders cannot be returned or exchanged.
• Tools, trim and accessories are not returnable.
• Refunds will be processed upon the receipt of the returned material and applied to the card you used to purchase within 3-5 business days.

* For trade and commercial orders please contact our customer service team or your rep for return and exchange requests.